topic Unable to apply EE Perk code on upgrade in Archived Posts

Unable to apply EE Perk code on upgrade

sd78 — Thu, 30 Dec 2021 22:01:53 GMT

I have generated an EE Perk code, but when at the checkout screen, I am unable to physically enter anything into the 'Got a Gift Voucher' box where the code is supposed to be entered.

I am looking to get the iPhone 13 pro 512GB on the unlimited data contract with 1 smart benefit. The site is telling me the plan was £95, but it is offering it to me for £87.50. I am unable to locate the fully priced option. Do I need to call customer services for this?

Also can the perk code be applied to an upgrade for a 5G contract?

Re: Unable to apply EE Perk code on upgrade

Chris_B — Thu, 30 Dec 2021 22:24:46 GMT

@sd78 It looks like the tariff is already discounted so you can not add your discount to it. You can only have one discount per tariff. And yes you can add discount to 5G tariffs.

Re: Unable to apply EE Perk code on upgrade

Jon_K — Fri, 31 Dec 2021 08:13:17 GMT

Hi @sd78.

Welcome to the community.

As @Chris_B has mentioned, you can't add a further discount to an already discounted plan. Try looking at a similar plan that is full price and you should be able to add a code.

Jon