topic Re: An account holder for this number already exists in Archived Posts

An account holder for this number already exists

Will2015 — Mon, 29 Nov 2021 09:41:40 GMT

Ok so I use pay as you go and don't usually top up via the ee app/online I usually go outside to a shop and ask for a code and do it that way but doing it that way is a lot more inconvenience so I tried to log in to my account but since I never use it I forgot all of the login information so I decided to make new one but I can't add my number to it and keep getting this message "an account holder for this number already exists" what do I do?

Re: An account holder for this number already exists

Leanne_T — Mon, 29 Nov 2021 12:06:01 GMT

Hi @Will2015

Thanks for coming to the community.

If you get in touch with our Mobile Care team they will reset your details for you, so you can register for a new My EE account.

Thanks.

Leanne 🙂

Re: An account holder for this number already exists

ADIS — Thu, 23 Dec 2021 13:52:15 GMT

Hi there,

I've been heaving same issue with my account.

I cannot add my Pay as you go number to my account.

"An account holder for this number already exists."

Re: An account holder for this number already exists

Christopher_G — Fri, 24 Dec 2021 07:43:25 GMT

Hi @ADIS

Welcome to the community.

I'd recommend speaking to our Mobile Care team. They'll be able to help you get the accounts linked properly.

Chris