topic Re: From T Mobile to EE in Archived Posts

From T Mobile to EE

russ123 — Wed, 22 Dec 2021 17:40:05 GMT

Since my card expired and you altered my online account I can not register my new card check my phone usage and pretty much unable to do anything.

Ive been a customer for just about forever and I can't believe I have to ring 360 to put credit on and that works now and then. Cant you sort my account out so It is how it was before ? Every option I click on takes me back to the same page !

Re: From T Mobile to EE

russ123 — Wed, 22 Dec 2021 17:50:46 GMT

I know what you mean ive been getting that for months and end up ringing 360 to put credit on and thats a joke, think they need to invest some of these billions their making in a fit for purpose website and APP

Re: From T Mobile to EE

russ123 — Wed, 22 Dec 2021 17:54:45 GMT

Ive tried with SAFARI and CHROME same thing happens you need a decent Tech team bro !

Re: From T Mobile to EE

russ123 — Wed, 22 Dec 2021 18:07:46 GMT

I want to register my card online but your website takes me in circle to a "THINKING OF LEAVING T MOBILE " page can't you just fix it ?

Re: From T Mobile to EE

XRaySpeX — Wed, 22 Dec 2021 18:32:27 GMT

@russ123 : Only by switching from T-M to EE. Call CS to do so.

Re: From T Mobile to EE

James_B — Thu, 23 Dec 2021 07:56:47 GMT

Hi @russ123,

Are you using a T-Mobile plan rather than EE?

James