topic Re: Upgrade online in Archived Posts

Upgrade online

rabl — Sat, 19 Jun 2021 15:06:41 GMT

I want to upgrade my phone online so I log onto the ee app on android (tried 2 different devices)when I click on upgrade it says taking you to online shop then says page unavailable try thes links ie shop etc but they won't let me view upgrade deals online

Same on PC but if I log out of ee and go incognito in the browser it let's me see the shop but as soon as I log in it says page not available this is so frustrating are ee trying to force me to talk to an operator and not letting me upgrade onlne

Re: Upgrade online

rabl — Sat, 19 Jun 2021 15:34:11 GMT

I'm having the same problem has anybody solved this or are ee just trying to force us to talk to an operator

Re: Upgrade online

Chris_B — Sat, 19 Jun 2021 17:04:12 GMT

@rabl Try clearing your browser history and cookies and try again, EE are not trying to get you to call them. But I’ll say this if you did you might be offered something that’s not available online.

Re: Upgrade online

rabl — Sat, 19 Jun 2021 19:24:30 GMT

Tried all that, why are there questions dating back years about this try searching on line and in this community there's loads of people had this problem and funnily enough the answer is always to call 150 and you'll get a better deal, it's obviously deliberate.

Re: Upgrade online

GlitterFairy73 — Wed, 22 Dec 2021 00:03:36 GMT

I'm also having the same problem. I have limited time to go into the store. This seems to have been going on for a while

Re: Upgrade online

James_B — Wed, 22 Dec 2021 07:51:03 GMT

Hi @GlitterFairy73,

Welcome to the EE Community. 🙂

Our upgrades team will be happy to help if you get in touch on 150.

Thanks

James