topic Impossible to login in Archived Posts

Impossible to login

Guifutre — Sun, 19 Dec 2021 21:02:50 GMT

What's going on with this website that doesn't allow login since yesterday???? Trying to register a new card and ask for my number portability and the system says no... What a nice start 😞

Re: Impossible to login

XRaySpeX — Sun, 19 Dec 2021 21:05:43 GMT

Give your PAC from your old provider to EE using Fill out this quick form to transfer your number .

Re: Impossible to login

mikeliuk — Sun, 19 Dec 2021 21:28:30 GMT

Hi @Guifutre ,

Have you tried an incognito tab or InPrivate tab?

It doesn't seem that you are looking to port a number from another network provider to EE?

Re: Impossible to login

XRaySpeX — Sun, 19 Dec 2021 21:34:04 GMT

@mikeliuk : Number portability only occurs between providers. It is not meaningful within a single network.

Re: Impossible to login

Guifutre — Sun, 19 Dec 2021 22:38:30 GMT

I didn't but I will try. Thank you.

Re: Impossible to login

Guifutre — Sun, 19 Dec 2021 22:48:24 GMT

Doesn't work 😒

Re: Impossible to login

Guifutre — Sun, 19 Dec 2021 22:50:11 GMT

Thanks for sending the form but firstly I need to know why am I not allowed to log in... Is it just me or is the website? Thank you.

Re: Impossible to login

mikeliuk — Sun, 19 Dec 2021 23:53:15 GMT

Hi @Guifutre ,

It seems to be an issue with the website that you cannot login. Typically switching to another device or browser may help. If you are locked out for a valid reason, it would then make sense to contact EE to look at your online account.