topic Itemised call and message logs in Archived Posts

Itemised call and message logs

Mama21 — Fri, 17 Dec 2021 15:36:24 GMT

I went online to view my call and message logs on my account and the information last recorded was on 11 Dec. Have deleted and reinstalled app but information remains the same. Any ideas?

Re: Itemised call and message logs

XRaySpeX — Fri, 17 Dec 2021 15:43:24 GMT

@Mama21 : Are you paying for Itemised Billing? That's the only way you'll see them in your bills. Was 11 Dec your last billing date? You'll see this month's in your next bill.

Re: Itemised call and message logs

bristolian — Sat, 18 Dec 2021 13:52:44 GMT

There is an option on the mobile app to view usage since your latest bill, but I can't find the matching option on the website.

Re: Itemised call and message logs

mikeliuk — Sat, 18 Dec 2021 13:59:05 GMT

Hi @Mama21 ,

Does the Usage page have itemized usage populated for you? https://myaccount.ee.co.uk/app/usage-since-latest-bill

I don't pay for itemized usage so don't know whether the "See your itemised usage" section would be populated or not.

Re: Itemised call and message logs

XRaySpeX — Sat, 18 Dec 2021 18:39:18 GMT

@mikeliuk wrote:

I don't pay for itemized usage so don't know whether the "See your itemised usage" section would be populated or not.

Yes, you do! Just look at where you told OP & say "Yea" or "Nay".