topic Re: Online itemised text and call usage has disappered in Archived Posts

Online itemised text and call usage has disappered

Je4 — Wed, 05 May 2021 19:06:05 GMT

Hello,

I have always been able to see my recent call/text usage ie the number called/texted alongside the date and time on the app under current usage but this feature has disappeared this afternoon and I’m not sure why? Any ides?

Re: Online itemised text and call usage has disappered

Christopher_B — Thu, 06 May 2021 07:33:51 GMT

Hi @Je4

Thanks for coming to the community about this.

I hope you're well and having a nice day, are you up to much?

Can I just check, when you say you could see the itemisation on the app, do you mean the My EE app?

Do you pay to have itemised billing at all?

Thanks.

Chris

Re: Online itemised text and call usage has disappered

Mama21 — Fri, 17 Dec 2021 15:51:25 GMT

I'm having the same issue. Can I anything to resolve it. I never had to call to access this information before.

Re: Online itemised text and call usage has disappered

Katie_B — Sat, 18 Dec 2021 07:56:43 GMT

Hello @Mama21.

Welcome to the community.

Can you confirm if you pay for itemised billing?

Katie.