topic Re: Keeps coming up that I can't establish a secure connection in Archived Posts

Keeps coming up that I can't establish a secure connection

cherishedchar — Wed, 11 Jul 2018 06:16:40 GMT

Re: Keeps coming up that I can't establish a secure connection

cherishedchar — Wed, 11 Jul 2018 06:17:19 GMT

Help

Re: Keeps coming up that I can't establish a secure connection

Northerner — Wed, 11 Jul 2018 08:45:33 GMT

Hi @cherishedchar

What device do you have?
What are you trying to do?

Thanks

Re: Keeps coming up that I can't establish a secure connection

James_B — Wed, 11 Jul 2018 08:46:13 GMT

Hi @cherishedchar,

Thanks for visiting the EE Community.

Are you having problems with My EE via the app or your web browser?

James

Re: Keeps coming up that I can't establish a secure connection

cherishedchar — Wed, 11 Jul 2018 08:47:43 GMT

I have a Samsung ace 4 and trying to go online

Sent from Yahoo Mail on Android

Re: Keeps coming up that I can't establish a secure connection

Northerner — Wed, 11 Jul 2018 09:05:37 GMT

@cherishedchar

Install Google Chrome from the play store and use that rather than the stock Android browser as that was a bug.

You can also try:

Making sure the security policy/certificate is updated
The OS is updated
Any Samsung apps are updated via forget Samsung store in your phone's (not play)
You have the correct Internet settings.

Thanks

Re: Keeps coming up that I can't establish a secure connection

Profile closed — Sat, 17 Nov 2018 22:41:02 GMT

I am also having the same issue. It started when I upgraded my current EE plan. Please help. No point of me staying with EE if my 4G doesn't work.

Please let me how to fix this?

Re: Keeps coming up that I can't establish a secure connection

Christopher_G — Sun, 18 Nov 2018 09:34:41 GMT

Hi @Profile closed

Welcome to the community.

Does @Northerner's advice above help you get a connection?

Do your other apps work OK?

Chris

Re: Keeps coming up that I can't establish a secure connection

cherishedchar — Sun, 18 Nov 2018 09:36:51 GMT

No connection

Sent from Yahoo Mail on Android

Re: Keeps coming up that I can't establish a secure connection

Christopher_G — Sun, 18 Nov 2018 09:41:57 GMT

Hi @cherishedchar

Have you had this same problem since July?

Chris

Re: Keeps coming up that I can't establish a secure connection

cherishedchar — Sun, 18 Nov 2018 09:42:51 GMT

Yes

Sent from Yahoo Mail on Android

Re: Keeps coming up that I can't establish a secure connection

Christopher_G — Sun, 18 Nov 2018 09:49:57 GMT

OK, thanks.

I recommend speaking to our technical support team, @cherishedchar.

They'll be able to check over your account and run through some troubleshooting with you.

Let us know how you get on.

Chris

Re: Keeps coming up that I can't establish a secure connection

Northerner — Sun, 18 Nov 2018 11:11:34 GMT

@Profile closed

What device are you using
Are you PAYG or pay monthly?

Thanks

@cherishedchar

Have you really tried what I said in my post? I'm finding difficult to believe you have and that you are still having the same problem since July without mentioning it.

The issue is a bug in Samsung's default WebKit browser which is well known in older devices but changing your default browser fixes it.

Re: Keeps coming up that I can't establish a secure connection

Profile closed — Sun, 18 Nov 2018 15:47:06 GMT

Thanks for responding.

All resolved. Turns out that EE had put up parental controls which prevented proper access via 4G. Call the technical support team and they have turned it off.

Thanks again!

Re: Keeps coming up that I can't establish a secure connection

Nasar339 — Fri, 17 Dec 2021 15:28:04 GMT

Hi my name is xxxxxx xxxx xxxxx,

my sim number:- xxxxxxxxxxx.

I’m xx old, I’m using ee sim, some websites not coming, it’s showing this site can’t provide a secure connection, please unblock age restrictions, thanks

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Keeps coming up that I can't establish a secure connection

wardi — Fri, 17 Dec 2021 14:44:03 GMT

@Nasar339 .. please remove your number, this is a public forum and you might get spammed. To change your restrictions.. on contract this can be changed in your app, on PAYG you need to phone customer services.