topic Re: Dashboard - Your usage "! System failure" in Archived Posts

Dashboard - Your usage "! System failure"

354- — Mon, 17 Jun 2019 12:28:32 GMT

The 30 day usage history on the payg account, has been displaying the above error message for several days, has anyone else experienced this? Using Chrome, plain install, no addons.

Tested this page with a different web browser, the error message still generates. The other dashboards display and load as expected; boosts, credit.

Re: Dashboard - Your usage "! System failure"

James_B — Mon, 17 Jun 2019 14:37:31 GMT

Hi @354-,

Welcome back to the community.

Do you experience the same issue in the My EE app?

Thanks

James

Re: Dashboard - Your usage "! System failure"

Northerner — Mon, 17 Jun 2019 14:40:41 GMT

Hi @354-

Have you any history to view? It may error if you have nothing to view.

It maybe worth speaking to EE CS and letting them look at your account.

Thanks

Re: Dashboard - Your usage "! System failure"

354- — Mon, 17 Jun 2019 15:32:36 GMT

@James_B,

The EE app doesn't show any dashboard for 'Your usage' within the EE app, currently version 4.26.

The 'Your allowances' displays dashboard displays correctly both in the EE App and through a web browser.

I've had a look at the web browser console via a PC, it generates a few lines of red code.

Re: Dashboard - Your usage "! System failure"

354- — Mon, 17 Jun 2019 15:37:40 GMT

@Northerner,

Yes, a call had been made to the voicemail, so it 'should' display this entry within the 'your usage history' dashboard.

From recollection, when using mobile data, it would list entries of mobile data usage, that is now, not showing at all because of this 'system failure' message.

Re: Dashboard - Your usage "! System failure"

354- — Mon, 17 Jun 2019 15:44:25 GMT

now this.

Re: Dashboard - Your usage "! System failure"

XRaySpeX — Mon, 17 Jun 2019 16:07:13 GMT

@Northerner : When there is no usage it does say so:

Your usage

No usage for this account

In the last 30 days.

Re: Dashboard - Your usage "! System failure"

Northerner — Mon, 17 Jun 2019 16:14:19 GMT

@XRaySpeX

I assumed it would, but you know as well as I, if it "doesn't compute" then it tends to crash on EE.

@354-

You need to speak to CS about your account.

Thanks

Re: Dashboard - Your usage "! System failure"

354- — Wed, 19 Jun 2019 14:58:22 GMT

@Northerner - Noted.

@James_B - Would you be able to flag those browser console error messages to the appropriate EE team for further investigation please?

Re: Dashboard - Your usage "! System failure"

Jon_K — Wed, 19 Jun 2019 15:22:13 GMT

Thanks @354-.

Let us know how you get on after getting in touch.

I'll pass the error messages on to the correct team.

Jon

Re: Dashboard - Your usage "! System failure"

354- — Fri, 21 Jun 2019 13:21:26 GMT

@Jon_K

I made contact with EE Customer Support yesterday, late afternoon. The customer service lady who I spoke to said they were having issues with system migration and to check the portal page again later in evening, the dashboard for 'Your usage' is still not show today.

Also, when the customer service call was connected to 150, I was also sent a text message from EE that you would expect to get when you text AL to 150. I noticed that on the text message, the information, was not reflecting the correct call usage information that I was expecting to see on the text message itself; I had made several calls early on the same day to different customer service departments to other businesses, lasting over twenty plus minutes each, before the call to EE customer services 150. This was also explained to the lady.

The EE account dashboard is still displaying four hundred and ninety five minutes, even though I know for a fact that I was using the mobile phone number and line, and not subtracting however many minutes I was suppose to have used from the allowance pack - so it 'should read' four hundred and ninety five minutes minus, however many minutes I used yesterday, somewhere around forty five and sixty minutes, in total, so approximately between four hundred and fifty, four hundred and thirty five minutes left on the allowance.

Seems like one of the system(s) is not polling correctly or not doing the mathematics correctly, or webcode that is not passing along the right information needed!? There is a mismatch somewhere!

Re: Dashboard - Your usage "! System failure"

Jon_K — Fri, 21 Jun 2019 15:00:49 GMT

Thanks for the update @354-.

I will pass this on too and see if it is connected to what you were told on the phone.

Did our Mobile Care team raise an investigation ticket for you?

Jon

Re: Dashboard - Your usage "! System failure"

354- — Fri, 21 Jun 2019 16:04:22 GMT

@Jon_K,

Thanks for checking back in. I don't have an investigation ticket for this yet.

Re: Dashboard - Your usage "! System failure"

Jon_K — Fri, 21 Jun 2019 16:37:54 GMT

No problem @354-.

If you're still getting the same problem I'd recommend contacting again when you have time.

Our Tech Gurus will be able to give you a full explanation and raise a fault ticket if necessary.

Jon

Re: Dashboard - Your usage "! System failure"

354- — Sun, 23 Jun 2019 00:02:42 GMT

I think i might have figured out why the minutes might not of showed, the numbers dialled began with 0800 customer service numbers; 0800 numbers are free of charge...

Re: Dashboard - Your usage "! System failure"

James_B — Sun, 23 Jun 2019 08:32:37 GMT

Thanks for the update @354-

Re: Dashboard - Your usage "! System failure"

354- — Thu, 27 Jun 2019 15:42:09 GMT

Made a chargeable call recently; the information graphic is now reflecting the amount of minutes used for Minute allowance.

"Your Usage" - dashboard still shows system failure, still a mystery. Will have to check again when the next topping up cycle starts.

Re: Dashboard - Your usage "! System failure"

354- — Tue, 09 Jul 2019 11:45:21 GMT

The dashboard for 'Your usage' is now displaying as expected!

Re: Dashboard - Your usage "! System failure"

Leanne_T — Tue, 09 Jul 2019 13:17:59 GMT

Thanks for coming back and letting us know @354- 🙂

Have a great day.

Leanne.

Re: Dashboard - Your usage "! System failure"

lewus04 — Thu, 16 Dec 2021 07:12:30 GMT

Hi yes i think i know what happen because I buy this sim card for son for use internet my ex wife she use this and call because before I see when I log in to aplly history. Now I see how much date used but call and text infrmer me no share this one I bet she lock on the phone ?? Any way if you can't sort out I will block this card when I back from work