topic Re: Family Button Missing in App in Archived Posts

Family Button Missing in App

Woodenhart — Wed, 15 Dec 2021 12:27:56 GMT

I've been managing my families phones from the myee App for a while. However my App stopped working and it instructed me to uninstall and reinstall the App.

On doing so the 3 other family accounts are now not visible, nor is there a Family Button.

I Pay for all the accounts.

Re: Family Button Missing in App

Chris_B — Wed, 15 Dec 2021 13:01:40 GMT

@Woodenhart You’ll need to call customer services about that it’s an account related issue.

Re: Family Button Missing in App

Leanne_T — Wed, 15 Dec 2021 14:06:11 GMT

Hi there @Woodenhart

Thanks for coming to the community.

Can you gift data if you log into your My EE account online?

Thanks 🙂

Leanne.