topic Re: Remove content lock in Archived Posts

Remove content lock

davidbemel12 — Fri, 04 Sep 2020 06:48:17 GMT

Please can you remove the content lock on my device. Thank you.

Re: Remove content lock

Schockwave — Fri, 04 Sep 2020 06:51:26 GMT

Welcome to the community,

You can either do this via My EE App, or by logging on to your account via the web, by going to manage settings. On the app it is under settings and then restrictions, and via the web it is under device settings.

Please do not write all in capitals, as this is seen as shouting, thank you.

Re: Remove content lock

XRaySpeX — Fri, 04 Sep 2020 06:51:45 GMT

@davidbemel12 : Follow Switching Content Lock OFF or ON .

Re: Remove content lock

JoaoRoneberg — Fri, 04 Sep 2020 06:50:43 GMT

There's no way to remove the content lock from my accounts and devices... How do you think blocking PORN in a quarantine????? All your 'smart' suggestions and procedures are **bleep**, there's no way to unlock it and when your system gets to work ask for a credit card number that even if you fill all the data up it doesn't unlock the **bleep** Content lock that i didn't ask for!!!!

**bleep** with the puritanism and the prudish unsolicited locks from EE... is a general problem for users... I will start recommending people to switch off...!

Re: Remove content lock

Katie_B — Fri, 04 Sep 2020 06:52:01 GMT

Good Afternoon @JoaoRoneberg.

Welcome to the EE Community.

When did you process this change?

Are you the account holder?

What happens when you call 1818 from the device you wish to remove the lock from?

Speak soon,

Katie 🙂

Re: Remove content lock

Cammyboy997 — Fri, 04 Sep 2020 06:52:14 GMT

Hi I Downloaded the app but it doesn’t say anything underneath the setting

Re: Remove content lock

Katie_B — Fri, 04 Sep 2020 06:52:36 GMT

Good Afternoon @Cammyboy997.

Welcome to the community.

Are you the account holder?

Has your My EE account been set up with account holder access?

Have you tried calling 1818 from the device?

Katie 🙂

Re: Remove content lock

XRaySpeX — Fri, 04 Sep 2020 06:52:52 GMT

@Cammyboy997 : Don't use the app but your online MyEE.

Re: Remove content lock

Cammyboy997 — Fri, 04 Sep 2020 06:53:07 GMT

Yea I am the account holder I am 22 years old and the only bank card I got is master debit it won’t accept it and I’ve downloaded the app but it doesn’t say restrictions or anything there’s nothing after setting and on Webb I found the device conntroll but when I go to it there nothing about content lock

Re: Remove content lock

Katie_B — Fri, 04 Sep 2020 06:53:30 GMT

Thanks for confirming this @Cammyboy997.

Have you tried calling 1818 from your device?

Katie 🙂

Re: Remove content lock

XRaySpeX — Fri, 04 Sep 2020 06:53:51 GMT

@Cammyboy997 : Are you on contract or PAYG? You won't have those settings with PAYG.

Re: Remove content lock

Spuddha — Fri, 04 Sep 2020 06:54:14 GMT

Hi, I'm using an EE sim for 4gee mobile broadband (i.e. using a wifi router, not a phone, so I can't call 1818).

I've just bought a top-up with my credit card. I can't see an option to turn off Content Lock anywhere in-app or in-browser.

Weirdly, even the moderate default appears to be blocking me from accessing Wayback Machine which I use for work. Anyone know how you turn off this lock?

I'm using a PAYG sim. Surely if I'm topping up with a credit card I can be trusted to turn off content lock? I'm in my 50s 🙂

Re: Remove content lock

XRaySpeX — Fri, 04 Sep 2020 06:54:35 GMT

@Spuddha : As I said in the post above yours, You won't have any of those settings with PAYG.

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18.

Re: Remove content lock

Spuddha — Fri, 04 Sep 2020 06:54:50 GMT

"pay a refundable token amount to prove you are over 18" - cheers, that I didn't know, I'll give them a call.

Re: Remove content lock

XRaySpeX — Fri, 04 Sep 2020 06:55:04 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

Re: Remove content lock

smaertens — Fri, 04 Sep 2020 06:55:18 GMT

I also do not see the settings to remove it.

And as I am abroad for a while longer, I have no way to call 1818.

Any other solution? Can I message you my phone number and you'll sort it out?

Re: Remove content lock

XRaySpeX — Fri, 04 Sep 2020 06:55:33 GMT

@smaertens : No, you can't! This is just user discussion forum which can have no access to your specific account.

Are you on contract or PAYG? On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18.

Re: Remove content lock

smaertens — Fri, 04 Sep 2020 06:55:47 GMT

OK.

Can I dial a certain number from abroad to reach them?

Re: Remove content lock

XRaySpeX — Fri, 04 Sep 2020 06:56:01 GMT

@smaertens : Yes, the landline in my sig.

Re: Remove content lock

Katie_B — Fri, 04 Sep 2020 06:56:15 GMT

Good Morning @smaertens.

Have you been able to speak with a member of our customer care team?

Katie 🙂