topic Re: Upgrades in Archived Posts

Upgrades

Georgeaw112 — Tue, 07 Dec 2021 09:44:41 GMT

I’ve upgraded my phone and had the order confirmed by email but no text. Called to check the status and the guy on the phone couldn’t find my order and re submitted it and again I have no conformation other than an email. The bikes phone is in stock and I’ve been with we since it’s inception and everything has always been seem less but it seems this is not going through for one reason or another

Re: Upgrades

Leanne_T — Tue, 07 Dec 2021 11:44:01 GMT

Hi @Georgeaw112

Thanks for coming to the community.

When did the new order get placed for you?

Also, what phone did you order, including size and colour?

Thanks 🙂

Leanne.

Re: Upgrades

Georgeaw112 — Tue, 07 Dec 2021 12:41:21 GMT

I originally ordered online 5/12/21 and called and checked the order yesterday in the 6/12/21

it was a grey oh open 13 pro 256gb. I’ve since had my contract changed but still no info on the handset

Re: Upgrades

Leanne_T — Tue, 07 Dec 2021 12:47:29 GMT

Thanks @Georgeaw112

The Graphite model is currently showing 'Usually despatched within 1 day'

Has your plan now changed?

Leanne.

Re: Upgrades

Georgeaw112 — Tue, 07 Dec 2021 13:34:14 GMT

Yes my plans changed but still no dispatch info

Re: Upgrades

Leanne_T — Tue, 07 Dec 2021 13:37:36 GMT

Thanks @Georgeaw112

The plan should change once your device has been dispatched.

Have you downloaded the DPD app to see if they have any deliveries for your address?

Leanne.

Re: Upgrades

Georgeaw112 — Tue, 07 Dec 2021 15:09:21 GMT

There it is thank you

Re: Upgrades

Leanne_T — Tue, 07 Dec 2021 15:10:47 GMT

Is it showing on the DPD app for you? @Georgeaw112

Leanne 🙂