Re-occuring problem with payment system

jam108 — Mon, 06 Dec 2021 22:08:39 GMT

Hi everyone,

If I pay my bill early before 1st of the month, a few days later it suspends my account for some reason because it cannot do some simple math.

Also when this happens both the app, website and telephone payment system fails to work. For everything that is holy with the voice - "im sorry there appears to be a problem with the payment system" is EE's evangelical voice telling me they can't be bothered to fix the problem for 8 soild months now.

It does not matter what debit card I use, it just immediately refunded my card, how delightful.

Some of us don't want to be on the phone for 30 minutes. This has been going on for approximately 8 months now, and im getting weary.

Who ever programmed your payment software didn't do simple math, can't even deduct off a pending bill either coherently without suspending my service!

Re: Re-occuring problem with payment system

Northerner — Tue, 07 Dec 2021 06:44:42 GMT

Hi @jam108

Set up a direct debit?

Billing starts 10 days before your bill is due, it also takes 24/36 hours to process payments so if you are paying last minute then your account maybe suspended and a late payment mark on your credit file.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/how-do-i-pay-my-phone-bill

Thanks

topic Re-occuring problem with payment system in Archived Posts

Re-occuring problem with payment system

Re: Re-occuring problem with payment system