https://community.ee.co.uk/t5/Archived-Posts/Rubbish-website-and-app/m-p/1104322#M288034 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2375888">@Aimeelangham</a>&nbsp; &nbsp;Call customer services and request that they reset your online account. &nbsp; I have no issues with the App or using a web browser to access my account. &nbsp;</P> Mon, 06 Dec 2021 09:07:49 GMT Chris_B 2021-12-06T09:07:49Z https://community.ee.co.uk/t5/Archived-Posts/Rubbish-website-and-app/m-p/1104307#M288033 <P>Why can i hardly ever log into my accounts online or in my app? Its so frustrating!&nbsp; I have my account which is a contract and 2 accounts for my husband and son which payg. Iv been trying for over 30 minutes to try and top up my husbands phone but it just keeps saying sorry theres a problem we are trying to fix it. I get this almost every time i try to log in. For a big company you should have way better access to our accounts!&nbsp;</P> Mon, 06 Dec 2021 08:26:23 GMT https://community.ee.co.uk/t5/Archived-Posts/Rubbish-website-and-app/m-p/1104307#M288033 Aimeelangham 2021-12-06T08:26:23Z https://community.ee.co.uk/t5/Archived-Posts/Rubbish-website-and-app/m-p/1104322#M288034 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2375888">@Aimeelangham</a>&nbsp; &nbsp;Call customer services and request that they reset your online account. &nbsp; I have no issues with the App or using a web browser to access my account. &nbsp;</P> Mon, 06 Dec 2021 09:07:49 GMT https://community.ee.co.uk/t5/Archived-Posts/Rubbish-website-and-app/m-p/1104322#M288034 Chris_B 2021-12-06T09:07:49Z