topic Unable to access the MyEE App or website in Archived Posts

Unable to access the MyEE App or website

Chewy21 — Fri, 03 Dec 2021 00:49:23 GMT

The MyEE website says its down and the App has the error code "A4.59.1-04ec9" - and yes, I have deleted and reinstalled, cleared the data and the cache to no avail, I had to purchase data just to be able to access this forum. What on earth is going on?

Re: Unable to access the MyEE App or website

Chris_B — Fri, 03 Dec 2021 08:52:29 GMT

@Chewy21 Call customer service and request that they reset your online account.

Re: Unable to access the MyEE App or website

James_B — Fri, 03 Dec 2021 08:52:50 GMT

Hi @Chewy21,

Welcome to the EE Community. 🙂

Are you able to login this morning?

James

Re: Unable to access the MyEE App or website

Magalhais — Fri, 03 Dec 2021 10:21:56 GMT

Hello,

This is a recurring error.

I complained last January (the version was A4.54 as far as I remember) and now we are here again... ☹️

"There seems to be a problem..."

Basically, the upgrade to version A4.59.1 does not work (at least for Xiaomi phones). Specifically, A4.59.1-ca636

When this issue happened back in January, you were able to fix it. Please kindly release a new version with the patch ASAP.

Thanks.

Re: Unable to access the MyEE App or website

Chewy21 — Sat, 04 Dec 2021 20:30:26 GMT

I was able to log in on the site and the app by the time morning came, I presume it must have been maintinence?

Re: Unable to access the MyEE App or website

James_B — Sun, 05 Dec 2021 09:51:51 GMT

Thanks for the update @Chewy21

I'm glad you're now able to login.

James