topic Re: Wrong phone discription on account in Archived Posts

Wrong phone discription on account

Joe23 — Sat, 09 Oct 2021 20:40:58 GMT

My phone says iphone 13 but I have a Samsung

Re: Wrong phone discription on account

Fatboy71 — Sat, 09 Oct 2021 20:45:35 GMT

Have you recently changed your phone?

Sometimes the system can show the wrong phone for a time. If this is the case, the system eventually catches up and shows the correct device/phone.

Re: Wrong phone discription on account

Leanne_T — Sun, 10 Oct 2021 07:26:49 GMT

Hi @Joe23

Thanks for coming to the community 🙂

The device details will update for you in due course if you continue to log into the My EE app on the EE network.

Our Mobile Care team have details of which device you are using, and this won't affect any details within your app.

Leanne.

Re: Wrong phone discription on account

RWG70 — Fri, 03 Dec 2021 12:01:03 GMT

Mine’s been the wrong phone description on the account for well over a year; the EE shop said this would change within a few weeks, but still hasn’t. I’ve called about this before and told it would be changed and have given up now!!!
Guessing it’s not a priority thing or just not thought of as an issue? If so, why even have the phone type shown?