topic Re: 100% off early upgrade in Archived Posts

100% off early upgrade

James1400590 — Thu, 02 Dec 2021 13:18:05 GMT

Hi when I log onto my EE account at the upgrade section it says 100% off an early upgrade fee for being a loyal customer, but when you go to upgrade and add a new plan etc it asks for payment of the remaining balance still owed, went all the way to the final step and still showing I have to pay the £257, according to the web chat they’ve not heard of this and it’s a glitch, anyone else had similar issues?

Re: 100% off early upgrade

Leanne_T — Thu, 02 Dec 2021 15:31:35 GMT

Hi @James1400590

Thanks for coming to the community.

Does the offer show you would need to trade in your device?

Could you add a screenshot of the early upgrade offer?

Thanks 🙂

Leanne.

Re: 100% off early upgrade

James1400590 — Thu, 02 Dec 2021 16:48:59 GMT

[Mod edit: Image rejected due to it containing personal information.]

Re: 100% off early upgrade

James1400590 — Thu, 02 Dec 2021 16:03:42 GMT

Re: 100% off early upgrade

James1400590 — Thu, 02 Dec 2021 16:04:20 GMT

And then if I follow it all the way through to checkout with a new plan it says total to pay today, which is the remainder of my contract balance.

Re: 100% off early upgrade

Katie_B — Thu, 02 Dec 2021 17:24:29 GMT

Thanks for getting back to us @James1400590.

I would recommend giving us a call on 150 and speaking with the upgrades team.

Katie 🙂