topic Up-Grade?? in Archived Posts

Up-Grade??

shazbatt49 — Mon, 29 Nov 2021 11:10:27 GMT

Hi, I currently use my own phone, (Samsung A10s) And have pay monthly SIM ONLY contract..

My account says I can upgrade soon... NEVER DONE IT B4, AND GOT OVERWHELMED TRYING TO READ, TAKE IN & UNDERSTAND THE INFO. PLEASE BE PATIENT. THANK YOU!!

Does that mean i would have to hand over my phone? or can I keep it as back up..

Is it possible to get a new phone, at my £10 per month rate? with NO up front fee..

Re: Up-Grade??

Jon_K — Mon, 29 Nov 2021 13:14:46 GMT

Hi @shazbatt49.

If you're on a SIM only plan and own your current phone outright, you won't need to hand this back to EE.

If you've already had a look in our online shop and are struggling to upgrade, you could give our Upgrades Team a call to discuss the available offers to you.

Jon

Re: Up-Grade??

shazbatt49 — Wed, 01 Dec 2021 15:35:20 GMT

thank you..