topic Re: Classed as a existing customer but unable to login in Archived Posts

Classed as a existing customer but unable to login

MPhillips2k4 — Mon, 29 Nov 2021 20:59:24 GMT

Good evening,

I am trying to apply as a new customer but it tells me I’m an existing customer, yet when I try and login I get the below error. I moved to a different network a month and half ago so just wondering how long I need to have left for these errors to sort.

Many thanks

Re: Classed as a existing customer but unable to login

Chris_B — Mon, 29 Nov 2021 21:07:32 GMT

@MPhillips2k4 Your email address is still registered to your old account even if that account is now closed, you need to use a different email address or call customer services about this.

Re: Classed as a existing customer but unable to login

MPhillips2k4 — Mon, 29 Nov 2021 21:34:49 GMT

It’s unfortunate but wouldn’t let me with a different email either. Very frustrating

Re: Classed as a existing customer but unable to login

XRaySpeX — Mon, 29 Nov 2021 23:20:45 GMT

That will happen if you ported the same mobile no. away from EE & then back. You can't have 2 a/c's on the same no.

You need to call CS to delete your old MyEE a/c & then you can set up your new MyEE a/c afresh, using the same mobile no. & email addy if desired.

Re: Classed as a existing customer but unable to login

Chris_B — Tue, 30 Nov 2021 05:58:26 GMT

@XRaySpeX It’s only one account the other is closed if the number is ported out.