topic Re: EE app in Archived Posts

EE app

neville397039 — Thu, 28 Oct 2021 06:32:14 GMT

Can't log into my EE app reinstalled it but the same window pops up saying there seems to be a problem if you have recently installed the new version of this app you need to log in again with a password and pin
I did that but the window pops up again

If iI log onto my account online I'm able to access my account

But Under my pay, as you go pack

Highlighted in red says system failure

Any help would be

Appreciated

Re: EE app

GeoAsh — Thu, 28 Oct 2021 11:20:56 GMT

I am having the same issues. Been the same for over a week. Would appreciate some advice to resolve these issues.

Re: EE app

Jon_K — Thu, 28 Oct 2021 12:23:13 GMT

Hi @neville397039

Welcome to the community.

I'd recommend getting in touch with our Customer Care team about this so they can check your account.

They will be able to raise an investigation ticket if necessary.

Jon

Re: EE app

Bazboy — Mon, 29 Nov 2021 15:05:12 GMT

I have had same problem but found a way round it. The problem only happens if you use a pin or fingerprint.

So at the fingerprint stage tap use pin, then tap use email. login using your email and password. This resets the app so you can go back to your normal method of logging in.

This seems to be a android app problem as extra message pops up on iphone asking you to log in with your email.

please remember to shut down open apps before trying the fix 😊