topic Re: My EE App not opening on Samsung S6 in Archived Posts

My EE App not opening on Samsung S6

tim2000 — Fri, 26 Nov 2021 16:53:41 GMT

Since 23rd November (at least) when trying to log in to My EE, I type in my 4 digit code and then I get "There seems to be a problem..." Sorry we're having a little difficulty right now. Try closing the app and coming back a bit later. Ref: A4.59.1-f3bc0.

So this has been down for 3 days now and I can get into my account to check or do anything, and I need to gift data.

What is going on and when is it going to get fixed?

Re: My EE App not opening on Samsung S6

tim2000 — Fri, 26 Nov 2021 17:00:17 GMT

Update: I deleted the app and re-installed it. It appears to be working again now that I have logged back in.

Re: My EE App not opening on Samsung S6

Christopher_G — Sat, 27 Nov 2021 08:11:58 GMT

Welcome to the community, @tim2000.

Thanks for posting and for coming back to share your solution. 🙂

Hopefully it continues to work.

Chris