topic Re: Is the MyEE app down? in Archived Posts

Is the MyEE app down?

Ktmee — Sat, 23 Jan 2021 15:47:27 GMT

Is the MyEE App down? I haven’t been able to log on for days?

Re: Is the MyEE app down?

Katie_B — Sun, 24 Jan 2021 08:53:32 GMT

Hello @Ktmee.

Thanks for coming to the community.

Are you able to try and log in this morning?

Are you receiving an error message?

Katie 🙂

Re: Is the MyEE app down?

BA786 — Wed, 03 Mar 2021 22:31:09 GMT

Same problem here for around a week now and ee customer service was not aware of any problems.

Re: Is the MyEE app down?

Jon_K — Thu, 04 Mar 2021 08:16:47 GMT

Hi @BA786.

Welcome to the community.

Are you able to log into your account online?

Do you get an error message when you try to log in?

Jon

Re: Is the MyEE app down?

Chicago — Thu, 04 Mar 2021 11:23:44 GMT

For the benefit of both these poor customers I would advise that I have had the same problem for some weeks. This is known within EE but the admins within the EE Community don't seem to know about it.

I have spoken to a senior complaints handler within the executive office and have been able to confirm categorically that there is a system issue which EE are trying to resolve. It would be better if people experiencing the problem within this community could be informed about this rather than asking them to keep trying to log in etc.

If you choose to delete this post (again) I will be taking this matter up at the most senior level possible within EE and also with the ombudsman.

I am more than happy to supply the admins with the name of my contact if that would help.

Re: Is the MyEE app down?

MarkC9999 — Wed, 31 Mar 2021 13:18:23 GMT

Has anyone had any luck with this?

Re: Is the MyEE app down?

James_B — Wed, 31 Mar 2021 13:49:34 GMT

Hi @MarkC9999,

Welcome to the EE Community. 🙂

Are you having this issue with the app, My EE online or both?

What happens when you try to login?

James

Re: Is the MyEE app down?

Aturner83 — Mon, 22 Nov 2021 15:19:15 GMT

I have had same issue for about a week but i have literally just uninstalled it then reinstalled it and it now works

Re: Is the MyEE app down?

Katie_B — Mon, 22 Nov 2021 15:32:02 GMT

Thanks for coming to the community and letting us know @Aturner83.

I am happy to hear this has resolved the issue for you.

Katie 🙂

Re: Is the MyEE app down?

Sara9478 — Wed, 24 Nov 2021 01:27:11 GMT

I can't log in either and have used tried uninstalling and reinstalling the app and still the same problem.

Re: Is the MyEE app down?

Jon_K — Wed, 24 Nov 2021 08:51:15 GMT

Hi @Sara9478.

Welcome to the community.

Do you get an error message when you try to log in?

Are you able to log in online?

Jon

Re: Is the MyEE app down?

Carlrobo — Thu, 25 Nov 2021 08:51:10 GMT

My app has been down since upgrading error codes.59.1-5fe1f. What do I do

Re: Is the MyEE app down?

Jon_K — Thu, 25 Nov 2021 12:41:38 GMT

Hi @Carlrobo.

Welcome to the community.

Have you tried deleting then reinstalling the app?

Are you able to log in online?

Jon