topic Re: EE App Not Working | New User in Archived Posts

EE App Not Working | New User

A_s_h09 — Mon, 07 Dec 2020 12:20:19 GMT

I have just joined EE today and my EE app is not working.

Just says:

There seems to be something wrong with the configuration of your device.

I have uninstalled and reinstalled the app three times.

Rebooted the phone.

No change.

Re: EE App Not Working | New User

Chris_B — Mon, 07 Dec 2020 12:35:28 GMT

@A_s_h09 What phone is it and where did you get that device from ?

Re: EE App Not Working | New User

A_s_h09 — Mon, 07 Dec 2020 12:37:30 GMT

@Chris_B @It's a Xiaomi Redmi Note 9 Pro and I bought it off Amazon

It isn't rooted and I'm using my mobile data not WiFi.

Re: EE App Not Working | New User

Leanne_T — Mon, 07 Dec 2020 13:52:35 GMT

Hi @A_s_h09

Thanks for posting on the community.

Sorry, we aren't able to provide support for MIUI. I'd recommend contacting the manufacturer of your device to see if they can help with the incompatibility issue.

In the meantime, you can still access My EE at id.ee.co.uk/login.

Leanne.

Re: EE App Not Working | New User

SnoopySpud — Wed, 09 Dec 2020 11:10:26 GMT

Unfortunately, my EE app is not supported. I am using same device.

I login using Chrome and I leave that tab open.. kinda app feeling 😄

Re: EE App Not Working | New User

A_s_h09 — Wed, 09 Dec 2020 14:24:42 GMT

I keep getting logged out though. Any way around this?

Re: EE App Not Working | New User

LittleBitGrump — Wed, 17 Feb 2021 21:47:16 GMT

Uninstall it as this app is broken, I've got the same problem and EE unable to fix it. Shocking

Re: EE App Not Working | New User

Leanne_T — Thu, 18 Feb 2021 08:06:36 GMT

Hi @LittleBitGrump

Thanks for coming to the community.

Which device are you using?

Can you access your My EE account online?

Leanne.

Re: EE App Not Working | New User

A_s_h09 — Thu, 18 Feb 2021 17:46:57 GMT

This workaround from a fellow EE community member worked for me:

@jcn190671 there is an older version of the EE app which works on MI and that's what I currently use, and excluded it from updating via Google Play Store.

You can download it here.

(It's version 4.42 which is the latest version that still had worked for MI devices)

Re: EE App Not Working | New User

Telf — Thu, 18 Feb 2021 18:10:36 GMT

Says google won't take responsibility unknown sources not secure ,

Re: EE App Not Working | New User

A_s_h09 — Thu, 18 Feb 2021 18:18:52 GMT

Yes that will come but as far as I am aware, it is completely safe. I downloaded this on my phone with no issue and have been using it.

Re: EE App Not Working | New User

tdecae — Fri, 19 Feb 2021 18:57:05 GMT

Quite unreal in 2021 your Mickey mouse app isn't compatible with top 3 mobile phone manufacturers ... What a Muppet show

Re: EE App Not Working | New User

Bryoak1958 — Wed, 24 Nov 2021 15:28:16 GMT

The app is down today and yesterday

Re: EE App Not Working | New User

Leanne_T — Wed, 24 Nov 2021 15:34:02 GMT

Hi @Bryoak1958

Thanks for coming to the community.

What happens when you log in?

Can you access your My EE account online?

Thanks 🙂

Leanne.