topic Re: Unable to buy add-ons in Archived Posts

Unable to buy add-ons

Joel89 — Tue, 23 Nov 2021 19:04:16 GMT

Hi,

When I try to add products to my contract I get the following error;

Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.

I have tried multiple browsers / devices and spoken to technical support who said everything looks ok on my account but they can add any accessories manually.

Any ideas on how to fix this?

Re: Unable to buy add-ons

Leanne_T — Wed, 24 Nov 2021 08:23:23 GMT

Hi @Joel89

Thanks for coming to the community.

Are you trying to purchase add to plan products?

Which add-on would you like to add?

Speak soon 🙂

Leanne.