topic Re: Can’t add my phone to my ee in Archived Posts

Can’t add my phone to my ee

29Connor — Wed, 18 Nov 2020 01:32:16 GMT

Every time I try add my phone to the my ee app and on browser it says technical issues

Re: Can’t add my phone to my ee

29Connor — Wed, 18 Nov 2020 01:34:41 GMT

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

thats the error message I get

Re: Can’t add my phone to my ee

TomsRo — Wed, 18 Nov 2020 07:56:25 GMT

Same problem here. Would like to sort it out asap.

Re: Can’t add my phone to my ee

carlosmunedzi — Wed, 18 Nov 2020 08:56:00 GMT

For me it just automatically logs me out

Re: Can’t add my phone to my ee

Jon_K — Wed, 18 Nov 2020 09:37:44 GMT

Hi all,

Could you try logging out of My EE, then logging back in this morning and trying again?

Jon

Re: Can’t add my phone to my ee

TomsRo — Wed, 18 Nov 2020 11:28:33 GMT

Didn’t work. Neither on My EE app or EE website.

Re: Can’t add my phone to my ee

carlosmunedzi — Wed, 18 Nov 2020 11:44:48 GMT

I tried that still doesn't work

Re: Can’t add my phone to my ee

Jon_K — Wed, 18 Nov 2020 14:53:01 GMT

Hi @TomsRo and carlosmunedzi.

Are you able to delete, then install the app again?

I've just tried to log in and it was successful.

Jon

Re: Can’t add my phone to my ee

TomsRo — Wed, 18 Nov 2020 15:06:24 GMT

Did it. Didn’t work.

I have no problem to log in. The problem is to add device to my account. And without adding the device the app is useless.

I enter my phone number, then the number I receive via sms. After that it says Sorry, we are experiencing a problem and trying to fix it.

the same thing happens when I do it through website.

Basically a useless service right now.

The sim works ofcourse, but that’s about it. Not possible to check balance or do a refill online.

Re: Can’t add my phone to my ee

Jon_K — Wed, 18 Nov 2020 15:38:59 GMT

Thanks @TomsRo.

It sounds like your account may be stuck in the setup process.

I'd recommend getting in touch with our live chat team so they can check your account and help you to get set up.

Jon

Re: Can’t add my phone to my ee

TomsRo — Wed, 18 Nov 2020 16:14:01 GMT

Stating the obvious does not help me in anyway.

Tried to call. All I got was to go to ee.co.uk and to set up an account. Not even a chance to speak to a person.

I guess I’ll just have to use the 30 days I have and then switch to another provider.

Re: Can’t add my phone to my ee

Leanne_T — Wed, 18 Nov 2020 17:16:27 GMT

Hi @TomsRo

Thanks fore coming back to us.

When you call you should be directed to our Pay as you go Care team if can you hold until your transferred, they will be able to help you get this looked into.

Let us know how you get on.

Leanne.

Re: Can’t add my phone to my ee

Fruit_pastille — Sun, 21 Nov 2021 09:56:55 GMT

Has anyone had a solution to this yet? Because I have the same issue.

Re: Can’t add my phone to my ee

James_B — Sun, 21 Nov 2021 10:06:02 GMT

Hi @Fruit_pastille,

Welcome to the EE Community. 🙂

What problems are you experiencing with My EE?

James