topic Re: Why did EE send a text message about a cap in Archived Posts

Why did EE send a text message about a cap

VJP — Sat, 20 Nov 2021 08:22:41 GMT

I had a text message to say check cap on account. WHY? It is capped as it should be. What was the reason for sending the text?

Re: Why did EE send a text message about a cap

Northerner — Sat, 20 Nov 2021 09:01:13 GMT

Hi @VJP

It's likely an automatically generated message when you reach a certain point.

Thanks

Re: Why did EE send a text message about a cap

VJP — Sat, 20 Nov 2021 15:55:41 GMT

It's obviously an auto message but I set a cap of £0.00 some time ago and have not changed anything since.

Re: Why did EE send a text message about a cap

James_B — Sun, 21 Nov 2021 09:11:32 GMT

Hi @VJP,

What was the full message you received?

James

Re: Why did EE send a text message about a cap

VJP — Sun, 21 Nov 2021 09:20:13 GMT

"As you have a Spend Cap we've now barred some chargeable services. Please speak to the account holder, or if you are the account holder, manage your cap at ee.co.uk/SpendCaps or text SPEND CAP to 150"

I set the cap up about 4 months ago and it's still the same, £0.0 cap on picture messages.
Regards
Vic
V J Paine

Re: Why did EE send a text message about a cap

James_B — Sun, 21 Nov 2021 09:23:41 GMT

Hi @VJP,

Could you have attempted a chargeable action on your phone that prompted the message?

James

Re: Why did EE send a text message about a cap

VJP — Sun, 21 Nov 2021 09:28:23 GMT

I did turn the phone on for 5 minutes in Gambia to receive a text confirmation code (successful) but that is only thing I can think of. If I did do something inadvertently why on earth can't EE say what it is. The link given tells you nothing.

Re: Why did EE send a text message about a cap

James_B — Sun, 21 Nov 2021 09:32:11 GMT

Hi @VJP,

The message would have been triggered when you connected to a roaming network, as a reminder that you wouldn't be able to make any chargeable calls or texts unless you altered your spend cap.

I'm sorry for any confusion caused.

James

Re: Why did EE send a text message about a cap

VJP — Sun, 21 Nov 2021 09:46:01 GMT

Would have been much better for EE to have said that in text message, I wouldn't have wondered what it was about and wasted your time and mine here!