topic Re: App continually crashing & website regularly logs me out before I complete... in Archived Posts

App continually crashing & website regularly logs me out before I complete...

rodneyee — Sat, 13 Nov 2021 13:56:51 GMT

I can never successfully make use of the EE app and continually get an error message before I can complete my actions. Also, the EE website regularly logs me out before I choose to leave.

My computer is an Acer Chromebook. My mobile phone is a Samsung A5.

Can someone advise, please?

Thank you.

Re: App continually crashing & website regularly logs me out before I complete...

Jon_K — Sat, 13 Nov 2021 14:50:42 GMT

Hi @rodneyee

Welcome to the community.

What error message are you getting?

Have you tried clearing your cache and cookies on the computer?

Jon

Re: App continually crashing & website regularly logs me out before I complete...

clairejdavies — Fri, 19 Nov 2021 06:25:51 GMT

I'm having exactly the same problem. Can't give me info on data left - same on website as well as app.

Re: App continually crashing & website regularly logs me out before I complete...

Katie_B — Fri, 19 Nov 2021 08:12:15 GMT

Hello @clairejdavies.

Thanks for coming to the community.

I am sorry to hear this is happening.

Have you tried deleting the app and redownloading?

Speak soon,

Katie 🙂