topic Re: Old device showing on myEE in Archived Posts

Old device showing on myEE

andtal75 — Thu, 01 Apr 2021 15:38:34 GMT

Just upgraded (nice and easy) but my old device is showing on myEE still. Do

i need to call EE or is there a way to sort it myself?

Re: Old device showing on myEE

XRaySpeX — Thu, 01 Apr 2021 15:50:45 GMT

It'll change eventually as you connect to it over the app. It's just cosmetic & in no way affects your use of the phone.

Re: Old device showing on myEE

pnaylor247 — Tue, 12 Oct 2021 20:19:22 GMT

It's a little annoying that when I upgrade my phone my old device shows . Reading other peoples comments this is a known problem which been happening for several years , so surprised that EE don't have a solution other than telling people it will eventually change. I've tried uninstalling & reinstalling clearing app data & cache and re-downloading & opening from mobile data and leaving connected for 24 hrs , but still showing old phone.. EE needs to provide a defined solution . If they can manage to update my contract & prices ( based on my new phone) they should at least ensuee my new phone us always showing

Re: Old device showing on myEE

bencrabtree7 — Thu, 18 Nov 2021 12:29:12 GMT

Mine has displayed the old device for 7-8 months now. Does anybody have a solution for this??

Re: Old device showing on myEE

Christopher_G — Thu, 18 Nov 2021 14:09:43 GMT

It's unusual that it hasn't updated after that long, @bencrabtree.

It won't affect your plan or usage or anything, but I can see why you would want it updated. Have you spoken to our mobile care team?

Chris