topic My EE app not listed in Play Store in Archived Posts

My EE app not listed in Play Store

Northnet — Sat, 13 Nov 2021 14:21:59 GMT

I launched my installed My EE app and got a message saying it was no longer compatible (or something similar) and to update the app. I deleted the old app and went to download from scratch but 'My EE' is not available in the Play Store, just EE Home and EE device MOT.

Re: My EE app not listed in Play Store

Northerner — Sat, 13 Nov 2021 18:01:50 GMT

Hi @Northnet

What device do you have?

Thanks

Re: My EE app not listed in Play Store

Northnet — Sun, 14 Nov 2021 16:31:27 GMT

I have a Redmi Note 7, running Android 10.

Re: My EE app not listed in Play Store

Christopher_G — Mon, 15 Nov 2021 08:02:42 GMT

Hi @Northnet

Are you able to log into your My EE account on your phone browser?

Chris

Re: My EE app not listed in Play Store

Northnet — Mon, 15 Nov 2021 11:19:45 GMT

Yes, I can login with my phone's Brave browser.

Re: My EE app not listed in Play Store

Christopher_G — Mon, 15 Nov 2021 11:55:08 GMT

OK thanks, @Northnet

The My EE app may or may not work on handsets that are not part of our range. I'd suggest continuing to use your My EE account through the browser.

Chris

Re: My EE app not listed in Play Store

Northnet — Mon, 15 Nov 2021 16:43:26 GMT

This response is simply not good enough. For a start, it does not address the subject (the app is simply NOT LISTED). And secondly, who ever heard of an app being device-specific? I can understand if the OS is old and becomes incompatible, but Android 10?

Please escalate this issue so that we may receive an accurate answer, and a resolution.

Re: My EE app not listed in Play Store

uvarvu — Thu, 18 Nov 2021 07:00:14 GMT

Device specific apps are more common than you think. I also doubt it’s the OS version, up until September Android 10 was the most common version. 11 has since taken the crown.

Re: My EE app not listed in Play Store

Northnet — Thu, 18 Nov 2021 08:57:02 GMT

Thanks for your input @uvarvu . As I suspected all along, it seems EE is attempting to coral users into purchasing their overpriced handsets, regularly. My Redmi has been, and continues to be, everything I expect from a phone although I am cognisant that Android 10 is the last update I will be getting. But my choice of handset is *my choice*, and EE is my chosen service supplier (for now), the one does not and should not determine the other. I live in a weal signal area and EE is marginally the best of a bad bunch, but if they are going to start pulling handset marketing stunts, I will have to reconsider my options.