topic Re: EE perk deactivated in Archived Posts

EE perk deactivated

Gabella737 — Sat, 10 Jul 2021 15:39:43 GMT

Hi I have tried logging into my EE perks and it tells me it’s deactivated. How do I activate it again?

Re: EE perk deactivated

Northerner — Sat, 10 Jul 2021 18:44:30 GMT

Hi @Gabella737

You will need to call EE CS on 150 about this issue.

Thanks

Re: EE perk deactivated

Christopher_B — Sun, 11 Jul 2021 08:00:39 GMT

Hi @Gabella737

I hope you're well and having a nice weekend, are you up to much or is it a chilled one?

If you try to sign up again what happens?

Thanks

Chris

Re: EE perk deactivated

Gabella737 — Mon, 12 Jul 2021 14:10:55 GMT

It then tells me my account is locked , try again in 15 mins and then does the same thing . I’ve changed my password and this didn’t help. How can I gain access to my EE perks ? I’ve already phoned 150 and they couldn’t help. Told me she’d pass it onto the right team???

Re: EE perk deactivated

Christopher_B — Mon, 12 Jul 2021 14:40:44 GMT

@Gabella737 I've sent you a private message about this.

Could you please check it out when you get the chance and get back to me.

Thanks

Chris

Re: EE perk deactivated

Gabella737 — Mon, 12 Jul 2021 20:30:12 GMT

Hi Chris
My email is xxxxxxxx@xxxxxxxx and my work email is xxxxxxxx@xxxxxxxxxx

Kind Regards

Bella

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: EE perk deactivated

Khyle — Tue, 24 Aug 2021 19:10:31 GMT

I have been waiting nearly a week now for them to sort this. EE used to pride themselves on customer service, not so much these days I’m guessing

Re: EE perk deactivated

Christopher_G — Wed, 25 Aug 2021 07:06:52 GMT

Sorry for this wait, @Khyle. We usually have these types of problems sorted relatively quickly.

I've replied to your private message and will hopefully have an update for you soon.

Chris

Re: EE perk deactivated

Gabella737 — Wed, 25 Aug 2021 12:29:56 GMT

I hope this gets sorted soon as I have been waiting for a solution for over a month now

Re: EE perk deactivated

Christopher_G — Wed, 25 Aug 2021 12:42:56 GMT

Hi @Gabella737

Have you tried registering from scratch on the EE Perk portal?

I can see we asked for your account to be reset in the past.

Chris

Re: EE perk deactivated

Khyle — Wed, 25 Aug 2021 12:49:45 GMT

Yes still deactivated

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Re: EE perk deactivated

Christopher_G — Wed, 25 Aug 2021 14:32:09 GMT

Thanks for trying, @Khyle. My reply was to another user though. I'm still waiting to hear back about yours.

Hopefully won't be too much longer.

Chris

Re: EE perk deactivated

Gabella737 — Wed, 25 Aug 2021 17:23:22 GMT

Yes. Apparently there were 2 accounts in my name. Been told they had reset it and tried re registering but says my work email still exists. I’m getting very frustrated it’s taking soooo long

Re: EE perk deactivated

Leanne_T — Wed, 25 Aug 2021 17:33:42 GMT

Hi @Gabella737

Thanks for coming back to us 🙂

I have sent you a private message for some extra details.

Thanks.

Leanne.

Re: EE perk deactivated

Mandy2505 — Sat, 13 Nov 2021 19:19:44 GMT

Same problem here for over a year customer services couldnt solve it either

Re: EE perk deactivated

James_B — Sun, 14 Nov 2021 08:27:49 GMT

Hi @Mandy2505,

Welcome to the EE Community. 🙂

How can we help today? Has your Perk account been deactivated?

James

Re: EE perk deactivated

Mandy2505 — Sun, 14 Nov 2021 09:13:02 GMT

Yes mines been saying that for over a year havent been able to reregister either says i didnt valudate it quick enough but i did my discount and nhs free data is on my account

Re: EE perk deactivated

James_B — Sun, 14 Nov 2021 09:16:30 GMT

Hi @Mandy2505,

You'll see that message if you don't validate your NHS email address within 30 days of registration. I'll send you a private message to grab some details so I can help. 🙂

James