topic Re: Trying to access My EE Account details in Archived Posts

Trying to access My EE Account details

Roadrunner2 — Sun, 27 Sep 2020 19:42:47 GMT

Hi There

I cannot access my EE account for the last few weeks. I can log in with my username and password but then get a message stating words to the effect of "We can't access your details right now please log out and log in again" but each time I do this the message is the same.

I have reset my password

I have deleted browsing history and cookies and opened up a new window

I have tried accessing it via Chrome, firefox and Safari and each time it's the same.

In the brower when this message is displayed I notice it sayson the end of the web address: error = person-identity-failed

but I have reset my password and can log in, I just can't see my account details.

any ideas how to resolve this?

Re: Trying to access My EE Account details

Christopher_G — Mon, 28 Sep 2020 08:17:31 GMT

Hi @Roadrunner2

Welcome to the community.

Thanks for trying all of those troubleshooting steps. I recommend speaking to our Tech Gurus on 150 so they can make sure everything's OK from our side.

Chris

Re: Trying to access My EE Account details

Arden11 — Fri, 12 Nov 2021 21:47:06 GMT

Re: Trying to access My EE Account details

Jon_K — Sat, 13 Nov 2021 08:34:53 GMT

Hi @Arden11.

Welcome to the community.

Are you trying to log into your My EE Account?

What happens when you try to log in?

Jon