topic Re: Error message when trying to upgrade in Archived Posts

Error message when trying to upgrade

Shamim1 — Fri, 12 Nov 2021 12:10:38 GMT

Hi,

I’ve been trying to upgrade my sim only plan for the past week but to no avail. I keep getting an error message saying “Sorry! There was a problem while trying to display the page” every time I try and checkout.

The only reason why I have to do it online is because I have a friends and family voucher code which after speaking with the sales team on 150 have advised I can only use it online.
No one in the sales team could help me and I’m getting quite frustrated as I really want to upgrade after having bought a new phone that enables 5G but am unable to, solely due to the EE website not allowing me to. Can this issue be resolved ASAP.

Re: Error message when trying to upgrade

Katie_B — Fri, 12 Nov 2021 13:23:32 GMT

Hello @Shamim1.

Thanks for coming to the community.

I am sorry to hear you have not yet been able to process your upgrade.

Please can you confirm if you have tried another browser?

Speak soon,

Katie.

Re: Error message when trying to upgrade

Shamim1 — Fri, 12 Nov 2021 13:46:56 GMT

Hi Katie,

Yes, I’ve tried a new browser, I’ve tried deleting all history and cookies, even tried on my laptop but still the same issue.

Re: Error message when trying to upgrade

James_B — Fri, 12 Nov 2021 15:43:21 GMT

Hi @Shamim1,

I'm sorry to hear you're having problems upgrading online. Please get in touch with Customer Care so our Tech Gurus can report the fault with your account.

Thanks

James