cant add broadband to my online account

jamsco99 — Tue, 02 Nov 2021 11:14:25 GMT

I have been with EE broadband for approx 12 months and have never been able to access my broadband account online.

i set up an EE account online account, but it is asking me to add services.

I tried to add my broadband account to this (i have never been issued with an account number), and after entering all my personal details, i get told i will be texted an access code, i never receive this code (i have checked my personal details and my phone number is correct). I tried to add broadband by using my bank details, but apparently my bank details are incorrect.

I have since closed my broadband account, and have received an unexpected final bill, so want to check what it is for.

Re: cant add broadband to my online account

Christopher_G — Tue, 02 Nov 2021 13:27:56 GMT

Hi @jamsco99

Welcome to the community.

I'd recommend speaking to our Broadband Care team so they can try and give you access to your account or send you a copy of the bill.

Chris

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cant add broadband to my online account

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