topic Re: Can't use add to plan in Archived Posts

Can't use add to plan

Maciek06 — Thu, 19 Nov 2020 21:45:01 GMT

Hey there, whenever I go to add to plan and click on a product to see if I am eligible, it tells me to log in, even though I already am. When I press the login button, it takes me a website which says "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do" It has been happening when logging in normally today aswell. I really would love to get my hands on a ps5 once they are back in stock so this is quite a problem. I have tried different devices and browsers.

Re: Can't use add to plan

Katie_B — Fri, 20 Nov 2020 08:57:59 GMT

Hello @Maciek06.

Thanks for coming to the community and flagging this with us.

Are you clicking on the PS5 first which is then asking you to log in?

Speak soon,

Katie 🙂

Re: Can't use add to plan

Maciek06 — Fri, 20 Nov 2020 09:33:19 GMT

This happens with any product, I click on the product and it shows the description etc. And where the buy button would be, it says to login. But when I press it I get redirected to the error page.

Re: Can't use add to plan

Katie_B — Fri, 20 Nov 2020 09:45:00 GMT

Thanks for coming back and letting me know @Maciek06.

I would recommend reporting this to our technical care team who can take a further look at your My EE account.

Katie 🙂

Re: Can't use add to plan

Maciek06 — Fri, 20 Nov 2020 14:26:02 GMT

Alright thanks, will try that.

How exactly can I get ahold of the technical team?

Re: Can't use add to plan

Katie_B — Fri, 20 Nov 2020 14:28:01 GMT

Hi @Maciek06.

To get in touch with our technical care team please call 150 from your EE handset and select the relevant options.

Katie 🙂

Re: Can't use add to plan

Lauren-14 — Fri, 08 Jan 2021 23:43:22 GMT

Hello, I have this same problem with my account. Was you able to do an add to plan online, after you called EE? Thanks.

Re: Can't use add to plan

Katie_B — Sat, 09 Jan 2021 08:35:43 GMT

Good Morning @Lauren-14.

I am sorry to hear you're getting this error message.

Please can you try another browser?

What are you trying to add to your account?

Katie 🙂

Re: Can't use add to plan

Macgodfrey — Sat, 30 Oct 2021 20:37:02 GMT

This is ridiculous, a year on and it's still doing this for me. Sort it out EE, I'm running out of networks to switch too.

Re: Can't use add to plan

Christopher_G — Sun, 31 Oct 2021 08:19:05 GMT

Hi @Macgodfrey

Welcome to the community.

I'd recommend speaking to our Mobile Care team so they can look into this. It sounds like it could be a problem with your account.

Chris