topic Re: Where has my itemised billing gone in Archived Posts

Where has my itemised billing gone

Shunty — Thu, 28 Oct 2021 07:47:52 GMT

I pay 2.50 for my itemised billing and it has disappeared off my account? What is going on? As has my add-ons

Re: Where has my itemised billing gone

Leanne_T — Thu, 28 Oct 2021 09:55:31 GMT

Hi @Shunty

Welcome to the community.

If you are using the app, is this the same in your My EE account online?

Does your bill still show as itemised?

Which add-on's are missing?

Thanks 🙂

Leanne.

Re: Where has my itemised billing gone

Shunty — Thu, 28 Oct 2021 11:26:52 GMT

I am unable to access the app as keep getting error message and my itemised bill that I pay for each month no longer shows up. It was fine until 3 days ago

Re: Where has my itemised billing gone

Shunty — Thu, 28 Oct 2021 11:28:50 GMT

I can access my account online but still my itemised billing does not show

Re: Where has my itemised billing gone

Leanne_T — Thu, 28 Oct 2021 11:31:49 GMT

Thanks @Shunty

In this case, please give us a call on 150 and our Tech Gurus will get this looked into further for you.

Leanne.