topic Re: I can not view the details of both numbers on my account in Archived Posts

I can not view the details of both numbers on my account

hawkeye2411 — Sat, 07 Nov 2020 04:34:36 GMT

I can not view the details of both numbers on my account, the main number shows up ok but the second number on the account keeps showing as an error and that EE are working on the problem. This has now been going on for a number of months. I have spoken to operators about the issue and i am getting nowhere

Re: I can not view the details of both numbers on my account

XRaySpeX — Sat, 07 Nov 2020 04:49:07 GMT

Are you using the Switch A/c's drop-down of the Menu to get at them?

Are they both on contract or both on PAYG?

Re: I can not view the details of both numbers on my account

hawkeye2411 — Sat, 07 Nov 2020 14:46:23 GMT

Hi

Yes using the drop down to switch between numbers.
Both are contract.

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Re: I can not view the details of both numbers on my account

Katie_B — Sun, 08 Nov 2020 08:35:06 GMT

Hello @hawkeye2411.

Are they both on the same billing account?

Are you aware if our customer service team have tried removing your account and setting up again?

Katie 🙂

Re: I can not view the details of both numbers on my account

hawkeye2411 — Mon, 09 Nov 2020 16:19:23 GMT

Hi

Yes they are on the same billing account

I have had numerous conversations with the customer services team but not sure what they would have tried

Thanks
Nick

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Re: I can not view the details of both numbers on my account

Christopher_G — Mon, 09 Nov 2020 17:04:10 GMT

Hi @hawkeye2411

I've sent you a private message to get some information fro you.

Could you have a look and get back to me please?

Thanks 🙂

Chris

Re: I can not view the details of both numbers on my account

hawkeye2411 — Tue, 17 Nov 2020 18:07:27 GMT

Hi, I replied to the private message but received no call back, this issue is dragging on far too long now and i am having second thoughts of upgrading the number I can not view.

Re: I can not view the details of both numbers on my account

Leanne_T — Tue, 17 Nov 2020 18:39:59 GMT

Hi @hawkeye2411

I am sorry, it looks like we have not received your message.

Could you please reply to my message I have sent on the community and I can get this organised?

Leanne.

Re: I can not view the details of both numbers on my account

hawkeye2411 — Thu, 19 Nov 2020 16:48:16 GMT

Hi Am unable to reply to the private message as i get an error saying I have sent too many private messages, I have not sent any

Re: I can not view the details of both numbers on my account

Leanne_T — Thu, 19 Nov 2020 16:50:27 GMT

Hi @hawkeye2411

Thanks for coming back to me.

Could you possibly try again or send me a new message instead of replying and see if this works for you?

Leanne.

Re: I can not view the details of both numbers on my account

BazzaM1 — Mon, 25 Oct 2021 15:09:19 GMT

I want to set up a direct debit.

When I go to the relevant page I am asked my account number. I have not been advised of my account number and can't find it via your search engine. It is not shown on the page where I checked my recent payment.

Please advise my account number

Re: I can not view the details of both numbers on my account

Leanne_T — Mon, 25 Oct 2021 15:43:19 GMT

Hi @BazzaM1

Thanks for coming to the community.

Is the page asking for your bank account number to set up the direct debit?

If you're logged into your My EE account, you should not need your EE account number 🙂

Leanne.