topic Re: Upgrage payment page "site under maintenance" in Archived Posts

Upgrage payment page "site under maintenance"

RRatcliffe1 — Thu, 16 Sep 2021 18:51:12 GMT

I've been trying to upgrade my phone for 3 days now. Every time I go through to the payment/confirm page to upgrade it just comes up saying "site under maintenance". I can't use the EE app or ring from my mobile phone as the screen is broke, hence trying online to upgrade. The only reason I can keep using my current mobile is with my apple watch!

Any help would be appreciated!

🙂

Re: Upgrage payment page "site under maintenance"

Katie_B — Fri, 17 Sep 2021 06:49:01 GMT

Hello @RRatcliffe1.

Thanks for coming to the community.

I am sorry to hear you are unable to process this online.

Have you tried another browser?

I would also recommend clearing cache and cookies and trying again.

Please let me know how you get on,

Katie 🙂

Re: Upgrage payment page "site under maintenance"

RRatcliffe1 — Fri, 17 Sep 2021 07:45:00 GMT

@Katie_B Thanks for the reply.

I've tried a different browser and I've cleared cache/cookies etc. but no luck. I can choose the phone & plan, but when it goes to the confirm page it just shows site under maintenance

Re: Upgrage payment page "site under maintenance"

Katie_B — Fri, 17 Sep 2021 07:54:00 GMT

Thanks for trying @RRatcliffe1.

Is this for all phones you try and select?

Katie 🙂

Re: Upgrage payment page "site under maintenance"

RRatcliffe1 — Fri, 17 Sep 2021 08:01:09 GMT

@Katie_B

Yes I've tried different phones but same page comes up.

Re: Upgrage payment page "site under maintenance"

Katie_B — Fri, 17 Sep 2021 08:03:49 GMT

I am sorry to hear this @RRatcliffe1.

I would recommend calling us on 0800 079 8586 from any landline or provider so our customer care team can help upgrade your phone and also look into the issue regarding your online account.

Katie.

Re: Upgrage payment page "site under maintenance"

RRatcliffe1 — Fri, 17 Sep 2021 08:41:03 GMT

@Katie_B OK, no problem.

Am I able to do this in store as well, or is it best to ring?

Re: Upgrage payment page "site under maintenance"

Katie_B — Fri, 17 Sep 2021 08:43:23 GMT

Of course @RRatcliffe1.

If you have a local EE Store near and wish to process your upgrade there that won't be an issue.

Have a lovely day,

Katie 🙂

Re: Upgrage payment page "site under maintenance"

aesmi96 — Fri, 17 Sep 2021 14:58:32 GMT

Hi,

I'm also still experiencing this issue and cannot reach you via phone, is it due to the new iPhone launch?

Re: Upgrage payment page "site under maintenance"

Katie_B — Fri, 17 Sep 2021 15:00:12 GMT

Hi @aesmi96.

What happens when you call 150 from your handset?

Katie 🙂

Re: Upgrage payment page "site under maintenance"

aesmi96 — Fri, 17 Sep 2021 15:01:46 GMT

Hi @Katie_B - I've been on hold for the last 20 minutes or so.

Re: Upgrage payment page "site under maintenance"

Katie_B — Fri, 17 Sep 2021 15:04:32 GMT

A member of our team will be with you as soon as the can @aesmi96.

Katie 🙂

Re: Upgrage payment page "site under maintenance"

D-Prov — Sun, 19 Sep 2021 20:14:28 GMT

I am the same, what happens if your phone isn't working and can't call? most people don't have a landline anymore and want to upgrade quickly online. So now I have to go visit a store as my phone isn't working. I've tried around 6 times now to upgrade, I choose all my selections and then when I want to pay it says 'sit under maintenance'. It has been days now. I'm actually so annoyed i'm not sure i'll even bother upgrading and spending more money.

Re: Upgrage payment page "site under maintenance"

Xcwild — Mon, 20 Sep 2021 06:43:48 GMT

I have the same issue. Very frustrating. Why do ee do this?

Re: Upgrage payment page "site under maintenance"

Katie_B — Mon, 20 Sep 2021 07:26:55 GMT

Hello @D-Prov and @Xcwild.

I would love to see if I could help further.

Are you trying to do an early upgrade or a standard upgrade?

Katie 🙂

Re: Upgrage payment page "site under maintenance"

Reject101 — Wed, 20 Oct 2021 12:04:28 GMT

To force sales and upgrades through their staff rather than the website