topic Re: myEE app not working in Archived Posts

myEE app not working

Ktg2109 — Mon, 18 Oct 2021 08:28:34 GMT

Won't let me access my account. Gets to finger print, then says no access after looking like going to open. Have been in to app settings and cleared cache. Gone on for days now. Any suggestions pls?

Re: myEE app not working

Katie_B — Mon, 18 Oct 2021 10:09:33 GMT

Hello @Ktg2109.

Thanks for coming to the community.

Are you able to log in with your PIN/Password?

Speak soon,

Katie 🙂

Re: myEE app not working

steholden1975 — Tue, 19 Oct 2021 12:36:32 GMT

The MyEE app is down and has been for over a week. I spent 3 hours over two nights speaking with an agent, who wasn't even aware the app was down until I asked for the matter to be escalated.

I was later told the IT team were working on a fix and it should be back up by Wed 20th Oct. I won't hold my breath....

Worst communication I have ever known from EE.