topic Re: Wrong phone showing on app in Archived Posts

Wrong phone showing on app

SKITTLESMAD1403 — Thu, 14 Jan 2021 20:34:45 GMT

On my plan on my EE app and on the website it is showing that the phone on my plan is an iPhone 4 but my phone is a galaxy s10+?

Christopher_G — Fri, 15 Jan 2021 08:30:25 GMT

Welcome to the community.

Have you previously had an iPhone 4 with us? Have you upgraded recently?

Your app/account is supposed to automatically update with the new device shortly after upgrading.

Chris

SKITTLESMAD1403 — Fri, 15 Jan 2021 08:37:19 GMT

I haven't upgraded a phone with you nor have I ever had an iPhone 4

Christopher_G — Fri, 15 Jan 2021 08:43:05 GMT

I'd recommend speaking to our Mobile Care team so they can check how your device is showing from our side.

Chris

Ger68 — Tue, 19 Oct 2021 08:34:46 GMT

I've recently upgraded from H p20 Pro to a Samsung s21