topic Re: Can't log in to my ee app in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769563#M287284 <P>Nope, I've done both and still can't log in.&nbsp;</P> Thu, 25 Apr 2019 22:00:26 GMT Supermansson 2019-04-25T22:00:26Z Can't log in to my ee app https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769300#M287276 <P>Hi, I can't seem to log in to the app or the website, just the community. It's been going on for a couple of months now and I can't even look at my usage data.&nbsp;</P> Wed, 24 Apr 2019 15:21:28 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769300#M287276 Supermansson 2019-04-24T15:21:28Z Re: Can't log in to my ee app https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769304#M287279 Yes, I get an error message saying somethings gone wrong, everytime I try<BR />to log into my EE. Sun, 07 Apr 2019 00:14:50 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769304#M287279 Supermansson 2019-04-07T00:14:50Z Re: Can't log in to my ee app https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769301#M287277 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/425914">@Supermansson</a> : What happens when you try online on the website? Any error msg?</P> Wed, 24 Apr 2019 15:24:29 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769301#M287277 XRaySpeX 2019-04-24T15:24:29Z Re: Can't log in to my ee app https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769302#M287278 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/425914">@Supermansson</a>.&nbsp;</P> <P>&nbsp;</P> <P>Welcome to the community!</P> <P>&nbsp;</P> <P>Are you able to attempt a password reset and see if this resolves the problem?</P> <P>&nbsp;</P> <P>Thanks,&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">πŸ™‚</span></P> <P>&nbsp;</P> Wed, 24 Apr 2019 15:39:12 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769302#M287278 Katie_B 2019-04-24T15:39:12Z Re: Can't log in to my ee app https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769404#M287280 <P>I can’t either</P> Wed, 24 Apr 2019 22:23:35 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769404#M287280 Griswaldo8 2019-04-24T22:23:35Z Re: Can't log in to my ee app https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769455#M287281 <P>Hi there <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/426010">@Griswaldo8</a>.&nbsp;</P> <P>&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>&nbsp;</P> <P>Are you getting an error message?</P> <P>&nbsp;</P> <P>Speak soon,&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">πŸ™‚</span></P> Thu, 25 Apr 2019 07:48:48 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769455#M287281 Katie_B 2019-04-25T07:48:48Z Re: Can't log in to my ee app https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769457#M287282 <P>Try an incognito window or clearing all ee.co.uk cookies. It worked for me.</P> Thu, 25 Apr 2019 07:58:10 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769457#M287282 chistery 2019-04-25T07:58:10Z Re: Can't log in to my ee app https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769562#M287283 <P>Yes, I am getting an error message.</P><P>A4.24.O-6e94d</P> Thu, 25 Apr 2019 21:59:07 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769562#M287283 Supermansson 2019-04-25T21:59:07Z Re: Can't log in to my ee app https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769563#M287284 <P>Nope, I've done both and still can't log in.&nbsp;</P> Thu, 25 Apr 2019 22:00:26 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769563#M287284 Supermansson 2019-04-25T22:00:26Z Re: Can't log in to my ee app https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769619#M287285 <P>Thanks for the update, <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/425914">@Supermansson</a>.</P> <P>&nbsp;</P> <P>I recommend speaking to our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Tech Gurus</A> so that they can investigate this for you.</P> <P>&nbsp;</P> <P>Let us know what happens.</P> <P>&nbsp;</P> <P>Chris</P> Fri, 26 Apr 2019 07:40:16 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/769619#M287285 Christopher_G 2019-04-26T07:40:16Z Re: Can't log in to my ee app https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/1090431#M287286 <P>Hi, I am a customer of your data provider from 2020 and somehow I cannot gain access to the ee app.</P><P>&nbsp;</P><P>I have reinstalled the app.&nbsp;</P><P>&nbsp;</P><P>I have also tried force stopping it but it's not working. Can a EE representative please reach out as soon as possible.&nbsp;</P> Fri, 15 Oct 2021 06:25:17 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/1090431#M287286 Zachary_J 2021-10-15T06:25:17Z Re: Can't log in to my ee app https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/1090437#M287287 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2219633">@Zachary_J</a>.&nbsp;</P> <P>&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>&nbsp;</P> <P>I am sorry to hear you cannot log in to the app.&nbsp;</P> <P>&nbsp;</P> <P>Do you receive an error message?</P> <P>&nbsp;</P> <P>Speak soon,&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">πŸ™‚</span></P> Fri, 15 Oct 2021 06:46:34 GMT https://community.ee.co.uk/t5/Archived-Posts/Can-t-log-in-to-my-ee-app/m-p/1090437#M287287 Katie_B 2021-10-15T06:46:34Z