Upgrade won’t complete

SwKewTW9 — Wed, 13 Oct 2021 12:41:17 GMT

Standard upgrade not completing. iPhone App, Mac Safari.

Trying to complete a standard upgrade from iPhone 11 to iPhone 13 256gig Sierra Blue, all-in plan, 3 smart benefits, full AppleCare insurance.

The basket gets hung up at the very final click despite being an EE customer since the new brand launched. Tried 2x via MacBook and 2x via App to iPhone Safari.

Followed the IMS Markit follow up email to complete the basket. Didn’t work on Mac Safari or iPhone Safari.

Have now called into call centre to complete transaction. Call wasn’t answered.

Not great form to be honest.

Re: Upgrade won’t complete

Katie_B — Wed, 13 Oct 2021 14:43:53 GMT

Hello @SwKewTW9.

Thanks for coming to the community and flagging this with us.

I am sorry to hear you have not yet been able to complete your order.

Do you receive any error messages?

Katie.

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Upgrade won’t complete

Re: Upgrade won’t complete