topic Re: What is wrong with EE app in Archived Posts

What is wrong with EE app

Gdwales41 — Tue, 12 Oct 2021 08:48:35 GMT

I used to be able to top up my account easily from my phone, the last few months have been a disaster.

Cannot get to the top up page , if I do finally get to payment page it asks for the CVV number of my card but does not allow any input into the box provided

Keep getting messages "No Signal" or "No Internet" when every other thing on my phone is working normally

The App is a total disaster, I want to top up my phone not go through a dead end process.

Time to move on

Re: What is wrong with EE app

Leanne_T — Tue, 12 Oct 2021 10:29:39 GMT

Hi @Gdwales41

Thanks for coming to the community.

Does the same happen if you try and top up using the My EE account online?

Have you tried deleting the app and reinstalling?

Thanks 🙂

Leanne.