topic Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website in Archived Posts

My EE App Is Not Working And I Cannot Sign Into My Account Through Website

abingdon — Sat, 18 Jul 2020 21:25:27 GMT

I am new to EE and signed up yesterday as a pay as you go customer. I unable to log into my EE account online and I cannot login through the myee app. I am really not impressed. Why am I unable to login to my account or use the app?

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

XRaySpeX — Sat, 18 Jul 2020 22:21:56 GMT

Didn't you create your MyEE a/c only yesterday when you joined EE?

In what way can you not sign in? What error msgs?

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

abingdon — Sat, 18 Jul 2020 22:27:49 GMT

I set the account up yesterday. I registered the mobile number when setting the account up. When signing in now it asks me to add number and click on add button. When I do this it says the number is already registered and to phone 150. I phoned 150 which was a waste of time as they didn't know why this was happening. I tried logging in through EE's website and I am having the same problems. This really is tedious.

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

XRaySpeX — Sat, 18 Jul 2020 22:48:53 GMT

When it does this try clicking from top menu line MyEE/ My Products/ My EE Mobile.

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

Kirigaya_Kazuto — Sat, 18 Jul 2020 22:51:01 GMT

Ring EE again tomorrow and ask to be put through to second line technical support - I had this issue when I swapped to an eSIM - after the transfer I couldn't login to the app or website - second line technical support sorted it for me, there was a ghost number attached to my account, iirc

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

abingdon — Thu, 23 Jul 2020 17:20:12 GMT

After nearly a week of not being able to access my account through EE's website and through myee as well as people phoning me on this new number and the call not connecting myside and texts being sent to this new we number and not being received I have given up and decided to stay with my previous provider. EE seems to be riddled with faults.

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

Goodluck12 — Sun, 10 Oct 2021 23:34:35 GMT

I have got the same problem now since July I still can't log in on myEE App.

I contacted customer services but Sims-like they do not know what to do. I now I just gave up the search for another provider.

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

Katie_B — Mon, 11 Oct 2021 07:11:27 GMT

Hello @Goodluck12.

Thanks for coming to the community.

I am sorry to hear this.

Are you able to log in via My EE Online?

Katie 🙂

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

Goodluck12 — Mon, 11 Oct 2021 08:15:49 GMT

Yes, I can log in on the web.

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

Katie_B — Mon, 11 Oct 2021 08:29:06 GMT

Thanks for getting back to me @Goodluck12.

Have you tried removing the app and redownloading?

What error message do you see?

Katie 🙂

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

Goodluck12 — Mon, 11 Oct 2021 08:47:49 GMT

Check your email or password.

We don't recognise this email or password.

However, I changed passwords five times while I was on the phone with customer service on different occasions.

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

Goodluck12 — Mon, 11 Oct 2021 08:55:48 GMT

I also unstalled and installed the app so many times as well

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

Katie_B — Mon, 11 Oct 2021 09:28:17 GMT

Hi @Goodluck12.

I have sent you a private message for more details.

Speak soon,

Katie 🙂

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

Seriag — Mon, 11 Oct 2021 10:38:43 GMT

I am also having this issue and have had it for weeks! I can't even log on to the website on my computer!

Re: My EE App Is Not Working And I Cannot Sign Into My Account Through Website

Katie_B — Mon, 11 Oct 2021 10:43:36 GMT

Hello @Seriag.

Thanks for coming to the community.

Have you reported this to our technical care team?

What error do you receive when trying to log in?

Speak soon,

Katie 🙂