topic Re: EE app not recognising password in Archived Posts

EE app not recognising password

Tmlarv — Sun, 26 Sep 2021 09:11:33 GMT

Why is the app not recognising my password when the web page allows me to log in as normal. I have reinstalled the app and it has made no difference

Leanne_T — Sun, 26 Sep 2021 13:15:55 GMT

Afternoon @Tmlarv

Thanks for posting.

Have you tried changing your password?

Leanne 🙂

Tmlarv — Wed, 29 Sep 2021 11:38:12 GMT

Hi, yes several times which go ahead and work on the webpage but not the app

Katie_B — Wed, 29 Sep 2021 14:22:33 GMT

To confirm, you have changed your password but still receive this error?

Speak soon,

Katie 🙂

Tmlarv — Wed, 29 Sep 2021 16:19:10 GMT

Yes Katie & the app on iPhone & iPad have the same error while browser on both is fine

Katie_B — Wed, 29 Sep 2021 16:20:56 GMT

I have sent you a private message for more details.

Speak soon,

Katie 🙂

Hel2311 — Sun, 10 Oct 2021 11:15:29 GMT

I am having exactly the same issue and no matter how many times I reset the password or delete and reinstall the App it doesn’t work

any help gratefully received as it is very frustrating

Tmlarv — Sun, 10 Oct 2021 11:36:12 GMT

EE tech support looked & could only fix it by changing the password so it doesn’t contain any special characters such as & ! £ etc.