topic Re: Upgrade help in Archived Posts

Upgrade help

Donz25 — Fri, 08 Oct 2021 17:43:02 GMT

Hi - when I try to upgrade online I’m being told I’m either not allowed too , or sorry we can’t let you do that. Yet I’ve phoned and managed to upgrade over the phone. How do I get my account cleared so I can do upgrades again.

Re: Upgrade help

Chris_B — Fri, 08 Oct 2021 18:42:20 GMT

@Donz25 as you’ve already upgraded over the phone now there is nothing you can do about your account. You will have to wait until you’re eligible to upgrade again to see if you’ve got a problem with it

Re: Upgrade help

Leanne_T — Sat, 09 Oct 2021 06:49:42 GMT

Hi @Donz25

Thanks for coming back to the community.

When you called our Mobile Care team did they order the phone and change your plan for you?

Thanks 🙂

Leanne.