topic Re: EE app in Archived Posts

EE app

Stuart91_01 — Wed, 06 Oct 2021 13:21:12 GMT

We are all saying the same thing get a patch or something to fix the app. That's a week now and no 1 can access the app! This is simply not good enough after so many people telling you the same thing. Get the app fixed

Re: EE app

Christopher_G — Wed, 06 Oct 2021 15:48:26 GMT

Hi @Stuart91_01

Welcome to the community.

What kind of phone do you have and what problem are you getting with the My EE app?

Chris

Re: EE app

Jamieatkins1990 — Thu, 07 Oct 2021 21:15:04 GMT

samsung s21

after i enter pin it says ....

if you have recently installed the new version of the app youll need to log in again your existing password and pin will only work for a while so youll need to change them

alternatively try closing the app and coming back a bit later

Re: EE app

Christopher_G — Fri, 08 Oct 2021 07:20:27 GMT

OK thanks, @Stuart91_01

Does it work OK when you try to log in to your My EE account through the phone browser?

Chris