topic Re: Can't create EE account after receiving "Your next steps" email in Archived Posts

Can't create EE account after receiving "Your next steps" email

CYSam — Thu, 07 Oct 2021 13:11:05 GMT

Hi,

I have ordered my broadband and received SMS & email to proceed registering on My EE.

However, when I tried to register on the page and link to My EE broadband, I was rejected with "Your personal details don't match the ones we have, please try again" even I have checked all my details were correctly entered. Shall I contact the customer services hotline?

Thank you!

Re: Can't create EE account after receiving "Your next steps" email

XRaySpeX — Thu, 07 Oct 2021 14:25:08 GMT

It wants your personal details as already registered with EE & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.