topic Upgrade in Archived Posts

Upgrade

Beffylol — Mon, 04 Oct 2021 11:22:01 GMT

It says that i am eligble for an upgrade but when i click the start upgrade button, it takes me to an error page. Even if i press on the my shop button it takes me to an error page.

Re: Upgrade

Christopher_G — Mon, 04 Oct 2021 14:45:02 GMT

Hi @Beffylol

Welcome to the community.

Could you try this on a different device or browser please? Let me know if it works any better.

Chris

Re: Upgrade

Beffylol — Tue, 05 Oct 2021 15:16:52 GMT

No it still says the same error page, on every device I’ve tried

Re: Upgrade

Katie_B — Tue, 05 Oct 2021 16:06:59 GMT

Thanks for confirming @Beffylol.

How long have you been seeing this error?

Have you reported this to our technical care team?

Katie 🙂

Re: Upgrade

Beffylol — Wed, 06 Oct 2021 10:36:17 GMT

For about a week now & yes I have but have not heard anything back

Re: Upgrade

James_B — Wed, 06 Oct 2021 12:09:35 GMT

Hi @Beffylol,

You've done the right thing in reporting the issue to our Customer Care Team. In the meantime, please get in touch on 150 so our upgrades team can help you upgrade.

Thanks

James