topic Re: Do My EE app error codes actually mean something? in Archived Posts

Do My EE app error codes actually mean something?

Profile closed — Mon, 25 Jun 2018 11:58:24 GMT

The My EE app seems to be struggling for me. Noticed that every time you tap "Try Again", a completely different error code is shown. Hence a thought - are these error codes actual error codes and the app happens to suffer from some gazillion problems all at once, or... ;)?

Re: Do My EE app error codes actually mean something?

Lee_H — Mon, 25 Jun 2018 14:13:11 GMT

Hi @Profile closed

I recommend passing all error codes onto our technical teams.

These will be documented by our support teams to assist with the issues.

Many thanks,

Lee

Re: Do My EE app error codes actually mean something?

Northerner — Mon, 25 Jun 2018 17:41:08 GMT

Hi @Profile closed

If you have an android phone then go into settings - apps - then clear the app data/cache.

Thanks

Re: Do My EE app error codes actually mean something?

Profile closed — Mon, 25 Jun 2018 17:51:53 GMT

@Northerner thanks, but this wasn't quite the topic of my question :). I just wanted to share my funny suspicion that these "error codes" might not be actually error codes but rather some random "techie looking" stuff. A bit like "our engineers are aware of it and working on a fix" regardless whether anyone is aware or not - looks all business but that's all it does.

Re: Do My EE app error codes actually mean something?

chistery — Mon, 25 Jun 2018 21:37:56 GMT

I suspect they do relate to specific error log entries and if someone was really interested they can track down the message to see what you were trying to do.

Re: Do My EE app error codes actually mean something?

Kalpugp — Tue, 05 Oct 2021 05:34:08 GMT

How to contact ee technical team, when app is not working

Re: Do My EE app error codes actually mean something?

Chris_B — Tue, 05 Oct 2021 06:25:40 GMT

@Kalpugp You call customer services, 150 from your device. But if you app is having login issues then just call and request that they reset your online account.