topic Re: 150 in Archived Posts

150

Mat371 — Thu, 30 Sep 2021 22:01:52 GMT

When I call 150 and they ask various digits of my password to verify it’s me is it the same password I use to log into the app and my account. If not how on earth do I know what it is. I use the app and never call but I need to call

Re: 150

XRaySpeX — Thu, 30 Sep 2021 22:30:52 GMT

@Profile closed : Don't they still security check you? Dodgy!

Re: 150

Northerner — Thu, 30 Sep 2021 22:39:41 GMT

Hi @Mat371

It is the password you set up with EE.

I tend to write it down before calling so I can pick the letters.

Thanks

Re: 150

Jon_K — Fri, 01 Oct 2021 07:13:46 GMT

Hi @Mat371.

This password may not be the same as your My EE password, it may be something you set up when you first joined EE.

If you don't know this, you can let them know and you'll be asked additional security questions.

Once you've passed security you can ask for this password to be changed to something you'll remember.

Jon